Frequently Asked Questions

Dispatch Date is the day when the couriers collects the parcel from our warehouse, which would usually be the next business day after you order.

Delivery date is when the couriers notify us it is likely to arrive, this is in the control of the couriers, we can check status but cannot get couriers to deliver any faster sorry…

You can view our delivery info here

Delivery to all areas of Australia is a flat rate of $15 per location But if you spend over $100, Standard Australia Post delivery is provided free of charge. Alternatively if you want quicker delivery Express Post is available from Australia Post for $28. There may be additional shipping or packing costs if multiple shipping cartons are required or for large corporate orders – please request a quote.

You will be sent tracking information direct by the couriers when your order gets collected, i.e. at the Dispatch point….

Dispatch is normally the next working day after we get your order. You can get more shipping info here

Delivery is determined by the couriers and at peak time they may have delays of 3-8 working days

Usual Delivery Times are listed here

If you have not received your VIP code, first check your spam box in case it turned up there, if not then drop an email to support@fenwickhillgroup.com.au and we can help you out with a new code.

If you are trying to use a code on checkout, check it is not expired or previously used by you and is valid for the products you are buying.

If this does not resolve the issue, place the order WITHOUT making a payment (choose direct bank payment). THEN email support@fenwickhillgroup.com.au and we will manually apply the discount and send the corrected. invoice to you for payment

Yes at Checkout just choose the Bank option and then deposit the money into our bank account which shows when you click next on the payment screen after choosing Bank, it is also below for your reference

Bank account:

Hunter Valley Hampers

National Australia Bank

BSB – 082-745

A/C No. 20 562 4546

You can then send us a screenshot of the bank transfer so we can dispatch your order quickly.

Alternatively we will check the account each day to see when transfer reaches us and dispatch the order then.

We are based in Sydney, where most of our customers are located. Our goal is to promote Hunter Valley Suppliers Australia-Wide, not just in the Hunter region.

We can still supply very quickly to Newcastle, Hunter Valley and the Central coast from Sydney normally within 2 working days,

This is a similar time to dispatching direct from Hunter Valley., as most courier orders have to go back to the Newcastle depot, making even local dispatches 1-2 business days, unfortunately overnight deliveries to the Hunter region would not be possible no matter where we are based unless we delivered them personally, which would be extremely expensive for our customers.

The benefit of a Sydney location is faster delivery Nationally and to Sydney based customers while still keeping fast delivery times to Newcastle, Hunter Valley and the Central Coast.