DELIVERY & COURIER SERVICES
Hunter Valley Hampers – we will have your hamper ready to deliver within 24 hours in most circumstances, however due to Covid19 couriers are experiencing increased demand. Whilst some deliveries are on time, others are experiencing delays of 3-5 business days on top of usual delivery timeframes (see below).
Fruit Baskets – to ensure continued delivery of the highest quality produce, if we are unable to guarantee a delivery of your fruit basket within 72 hours we will contact you to discuss alternate options. Due to the risk of spoilage and the longer than usual delivery times, we are currently only dispatching Fruit Baskets to Sydney and Newcastle.
We are pleased that we can continue to provide gourmet luxury hampers throughout this pandemic, with every measure in our control being taken to avoid any impact on service levels or delivery.
Once your hamper has been crafted, one of our courier partners will be booked to ensure the most timely delivery. Our couriers deliver Monday to Friday during business hours. Unfortunately, we are unable to guarantee delivery on an exact day. Usual delivery times are outlined below, however it is always best to allow an extra day or two to ensure your hamper will arrive by the date you require. Expected delivery times are also subject to change during times of high demand.
USUAL DELIVERY TIMEFRAMES
We continue to work closely with our courier partners to minimise delays, delivering your order as safely and quickly as possible, and we thank you for your patience during this time.
Our courier partners have provided indicative delivery timeframes which are outlined below:
Overnight (except Fri-Sun)
City & Suburbs: Sydney, Newcastle*
Two Working Days
City & Suburbs: Melbourne, Brisbane, Canberra
Three Working Days
Regional New South Wales, Adelaide City/Suburbs
Four Working Days
Five Working Days
Six Working Days
Seven Working Days
Perth City/Suburbs, Western Australia, Northern Territory, Queensland, South Australia
*As mentioned above, due to the risk of spoilage and the longer than usual delivery times,
we are currently only dispatching Fruit Baskets to Sydney and Newcastle.
Please note the following:
- Ordering on a Friday to Sydney, Brisbane, Melbourne and Canberra can mean your delivery will arrive Tuesday as we prefer not to leave hampers in freight depots over the weekend. This is not the case for Newcastle deliveries.
· Hunter Valley Hampers only delivers to Australian destinations.
· Couriers may not leave hampers without an adult’s signature, unless authorised (if you have chosen signature required when ordering), so please make sure you provide an address which is attended during business hours.
· Where possible, please provide a contact phone number for the recipient.
Where delivery is to be made to a regional part of Australia or PO box where couriers do not go, the parcel will be sent via Australia Post therefore delivery times may be longer than those stated above.
Flat Rate Delivery
Delivery to all areas of Australia is $15 per location. There may be additional shipping costs if multiple shipping cartons are required.
Christmas is a busy time of year and demand on courier services and product supply is higher than usual. To ensure your hamper gift arrives in time, please place your order well in advance of Christmas.
To guarantee delivery of your gift by Christmas, you will need to ensure your order is placed as early as possible in December. Our deliveries will be made in line with Australia Post services.
Although we use other courier services, Australia Post gives the best guide for delivery timeframes during this peak season.
If you have any concerns about your order the best way to contact us is by email at firstname.lastname@example.org which we closely monitor.
Refund & Returns
Your satisfaction is a priority at Hunter Valley Hampers.
If your item is faulty upon receipt, or is not as described, we will gladly exchange the item or provide a refund.
Returns are subject to us receiving the item/s back within 7 days of purchase and in their original packaging. Unless damaged prior to you receiving them, the item/s must still be in an unused and saleable condition.
To return an item, call us 1300 284 684 or email us at email@example.com
We will require the following information:
Your Order number if known (appears on the top of the confirmation email)
Your name and address
A description of the item you are returning
Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item