Boost your customer retention by strengthening your relationships
Standing out in a busy marketplace means creating amazing customer relationships.
With real ongoing trust, any problem can be aired and resolved provided that the level of customer satisfaction stays high.
The biggest challenge most businesses face is getting new quality clients.
Gaining new clients costs anywhere between 5 and 25 times more than servicing an existing client.
It’s vital to look after your existing clients as according to Bain and Co,
a 5% increase in customer retention can increase a company’s profitability by 75%.
When your client feels you know them, they stay loyal and won’t even bother to shop around when there is a need for small price or service adjustments. This can minimise your marketing budget by as much as 80%. Once you have a good quality client, it’s essential to keep them happy and look after them.
The key to this depth of relationship is that you show your client that you care about who they are and what they value.
As your client base grows, treating customers as individuals becomes more time consuming. What’s more, coming up with a unique, quality gift for a budget takes creativity and can be challenging.
Is it worth the effort? Absolutely.
Or call our gifting team direct on 02 9620 4499
The Power of Customer Relationship Management
Every time you put a smile on your customer’s face, that’s a stand out moment for your business. Discounts and bonuses can be easily given and easily forgotten. Getting a gift is an occasion, it’s a moment of surprise and even for adults a little bit exciting.
When someone receives a gift, usually this is not something that happens every day. That person suddenly feels special, treasured and nurtured, because of your individual thank you to them.
Even better, with some planning and a great range of possible solutions through us, you can give your client something that they will love as well as appreciate. That’s why we offer an in-person service to plan out your business relationship service using perfect hampers and gifts.
We understand your needs, as we are an experienced trusted partner for business relationship management.