Hunter Valley Hampers

Delivery

DELIVERY TIMES

IMPORTANT Covid Impact may delay deliveries

Due to the Corona Virus all couriers are experiencing increased demand,  most deliveries are currently on time but in the foreseeable future we expect delays of 3-5 business days on top of our usual shipping time, we have also had to modify dispatch days for our Fruit Baskets (see below).   We are working closely with our courier partners to minimise delays, delivering your order as safely and quickly as possible, thank you for your patience at this time.

Reliable service
A pandemic is a time of uncertainty, but at Hunter Valley Hampers we are focused on delivering a reliable service to you.
Every measure within our control is being taken to ensure there is no impact on service levels or package delivery. If this changes, we will update you as soon as possible.  We are monitoring the situation closely and will continue to be guided by information and directives from the World Health Organisation, the Federal Health Department and state health authorities.


Thank you for your support of us during these times, we really appreciate you choosing Hunter Valley Hampers

Ally, Steve & the team at Hunter Valley Hampers


Fruit Baskets Orders will be dispatched ONLY on Mondays & Wednesdays for now.

Other Hampers will still be dispatched daily as long as we get the orders prior to 9am on that day
Fruit Baskets are personally selected  for every order from our suppliers to ensure the highest quality. This puts our team at extra risk collecting your fruit, plus with slower deliveries, despite our best efforts sometimes a fruit basket sits in the heat at courier depots over the weekend. 
To minimise risks of fruit spoilage due to slower couriers and risks to our team during COVID we will only be dispatching orders on Mondays and Wednesdays, we appreciate your understanding during this time

As always we do guarantee the quality of your fruit basket and will refund or replace if any issues in quality.

For locations requiring long courier journeys we will be unable to dispatch due to the risk of fruit spoilage, we will notify you if we believe your location is too far from our NSW warehouse.



Cut Off Time  is 9am for same day dispatch  (Mon-Fri) -FOR NON FRUIT BASKETS

 we do NOT offer same day delivery sorry.

NOTE:  DISPATCH means when the couriers will receive the order, in some cases depending on demand and if we get the order early we may be able to dispatch on same day, but to be safe expect next day dispatch if you are placing your order after 9am
Same day dispatch does NOT mean the recipient receives the gift on that day. Delivery is reliant on the couriers delivery schedule, please see delivery times further down the page for the estimated delivery for your location.  It is always best to allow an extra day or two to be certain a gift will arrive by the date you want.  If you are unsure give us a call before placing your order, sorry we cannot guarantee delivery on an exact day.

Please note expected delivery times are subject to change during times of high demand 

​

Our couriers deliver Monday to Friday during business hours. 


Delivery Estimates for Gift Hampers *

Our effort to deliver within the below guidelines is always arranged with our reliable courier service.  Although please be advised as we are reliant on courier services, delivery times below may vary especially at times of high demand.

Couriers may not not leave hampers without an adult's signature, unless authorised (if you have chosen signature required when ordering). So please make sure you provide an address which is attended during business hours. Where possible, please provide a contact phone number for the recipient.

*Note possible delays may be experienced due to the Covid VIrus and high demand/disruptions to couriers.

​

Based on the day the hamper gets DISPATCHED, not the order day (*see above dispatch cut-off)

Overnight (except Fri-Sun)- City & Suburbs: Sydney, Newcastle  ***

Two Working Days - City & Suburbs:   Melbourne, Brisbane, Canberra

Three Working Days - Regional New South Wales, Adelaide City/suburbs

Four Working Days - Hobart City/Suburbs - No Fruit Baskets sorry

Five Working Days - Regional Victoria - No Fruit Baskets sorry

Six Working Days - Darwin City/Suburbs -No Fruit Baskets sorry

Seven Working Days -Perth City/Suburbs, Western Australia, Northern Territory, Queensland , South Australia - No Fruit Baskets Sorry

***Please be mindful that ordering on a Friday to Sydney, Brisbane, Melbourne and Canberra can mean your delivery will arrive Tuesday as we prefer not to leave hampers in freight depots over the weekend. This is not the case for Newcastle deliveries.
Hunter Valley Hampers only delivers to Australian destinations.

IF you have a query about delivery times please ring 1300 284 684 and we can let you know the expected delivery time to your destination.

IMPORTANT NOTE for regional deliveries

Where delivery is to be made to a regional part of Australia or PO box where couriers do not go, the parcel will be sent via Australia Post so delivery times cmay be longer than those stated above.  

FLAT RATE DELIVERY $15

Delivery to all areas of Australia is only $15

QUERIES / QUESTIONS

Please email your queries to support@huntervalleyhampers.com.au we will then reply to your email ​as soon as possible.


We ship hampers in good faith and as you will appreciate,  our selected Couriers do their utmost to ensure timely delivery.
If a delivery does not for whatever reason arrive to the destination by a date requested this gives no reason to request a refund.

CHRISTMAS DELIVERIES

We prioritise our orders as per courier cut off dates. Orders to SA, WA and rural Australia are always given priority to ensure delivery before Christmas Day. Newcastle orders generally are delivered around the 22nd to the 23rd unless otherwise specified.

If you have any concerns about your order the best way to contact us is by email support@huntervalleyhampers.com.au we are sure to receive your email as we are constantly checking online orders that come through on the email.

Your Cart
0